Skip to content

Client Testimonials

We're proud to work for local authorities, district councils, schools, businesses and domestic customers. We welcome feedback from all our clients to help us continually improve our service and maintain our high standards. Whether you have a suggestion for improvement or want to let us know what worked well, we'd love to hear from you.

compliment infographic

Customer Satisfaction Rating

September 2018
Based on a scaled approval rating where 5 is "strongly agree" to 1 is "strongly disagree".

Would Use Again: 5
Would Recommend: 5
Courteous, Helpful Staff: 4.92
Knowledgeable Staff: 4.94
Prompt, Efficient Staff: 4.80
Easy To Understand Reports: 4.84
Timely Reporting: 4.78
Easy To Submit Sample: 4.79
Easy To Contact: 4.76



D. McKie, School Business Manager

Beech Grove Primary School

Thank you very much for your quick reply and the attached report for the analysis of the material sampled. It was a huge relief!

J. Hewer

Thanks very much to Sharon at Scientific Services for help regarding the science gauzes and mats asbestos scare. I found her advice sensible and useful. I also appreciate the analysis of the mats which proved that they do not contain asbestos so we don’t have to replace them.

L. Pow, Business Manager, Kingsmead School

The courier service is brilliant and really helps with the most efficient use of time. The staff are always willing to go above and beyond to provide advice and help, often at very short notice!

J. Maudlin, Mendip District Council

Excellent local laboratory with knowledgeable staff

S. Moon, Taunton Deane Borough Council

Always had first class service from everyone at Somerset Scientific Services.

Neil, Event Water Ltd

Very happy with every aspect of our dealings with Somerset Scientific Services. Thank you to all concerned.

R. Paull

Thanks to scientific services for testing our water in the reed bed at Dillington House to make sure we comply with regs. Great service.

J. Breeze, Dillington House